Used cars

A year of complaining: how the Motor Ombudsman helps drivers

A year of complaining: how the Motor Ombudsman is helping drivers

Dealing with complaints for an entire year probably won’t seem like anyone’s idea of a good time. But that is exactly what the Motor Ombudsman was set up for. And after a year of resolving disputes between drivers and garages, the organisation says complaints remain high.

Founded last November, the Motor Ombudsman is a voluntary and fully impartial private sector organisation to regulate the motor industry. With a code of practice set out by the Chartered Trading Standards Institute, it offers drivers a free dispute resolution service. This covers areas including car sales, servicing, repair, and warranty problems. Read on to find out what’s been driving motorists round the bend in 2017.

What is making people complain?

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Cars to fail MOT if owners don’t get recall work carried out

Recall work

Cars could automatically fail their MOT if they haven’t had important recall work done. A government body has recommended that all MOT testers should check cars for any recall work. If this hasn’t been done, they will then be able to refuse to give the car a valid MOT certificate.

While car owners will bear the brunt of this, the move has actually been proposed to put pressure on car makers. The government wants them to work harder to ensure all recall work is carried out. The House of Commons Transport Select Committee has put these plans to the government. It is expecting to hear back by the end of March 2018.

The proposals come after Vauxhall was slammed by the Transport Select Committee for the way it handled fires affecting its Zafira B model. Chair of the committee, Lilian Greenwood MP said: “The public needs to be confident that their safety comes first.” Here’s what the changes could mean for drivers.

What is a recall?

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Clocking and keyless car theft: new report warns drivers about car crooks

car crooks

Clocking a car is now easier than ever with a laptop computer

Drivers are being urged to keep their eyes open in an effort to beat car crooks. A new investigation has found villains are benefiting from car clocking not being thoroughly policed. They can then profit from selling mileage-altered motors illegally. And car owners have been warned to stay up to date with manufacturer recalls designed to thwart thefts of models featuring keyless entry.

The failure to crack clocking

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Buying a cheap car? Use this to avoid scams and choose with confidence

Buying a cheap car? Use this checklist to buy with confidence and avoid scams

Finding a cheap car isn’t difficult. There are more than 800,000 used cars for sale at any one time on websites such as Auto Trader, eBay, Exchange & Mart and Gumtree. And that’s in addition to other online sales sites both locally and nationally.

Buying a good one, however, calls for drivers to do their homework. We’ve created this checklist to help drivers buy the best motor for their budget and sort the good from the bad and the downright ugly.

Research the best cheap car for your needs

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Lost car keys: what to do and who to call

What to do if you have lost your car keys

A car is of no use without its key. It can’t be opened, so it’s going nowhere. And if it was locked and left in gear with the handbrake applied, it’s going to be devilishly difficult to move.

The moment most drivers realise they’ve lost their car keys, is when they need to be somewhere, soon. But first they’ve got the headache of working out how best to remedy the situation. Should they phone a friend who knows their way around a car? Perhaps it’s better to call a garage or should it be a breakdown service provider? And what about a car locksmith? Here are the steps drivers can take when they have lost their car keys.

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Smoking harms car resale value. How to spot a smoker’s motor

Smoking

Smoking isn’t just harmful to you and your passengers

We all know smoking is bad for us. But now there’s conclusive evidence that it’s harmful to our car’s health as well. Anyone who partakes in the evil weed will realise that smoking is an expensive hobby. But the impact on our pocket doesn’t stop with buying tobacco or cigarettes. It can keep on hurting us financially when we sell our cars too.

A new report by car valuation experts CAP HPI reveals that cars can lose as much as £2000 off their resale value if they’ve been smoked in.

Why does smoking in cars hit their value?

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Buying cars? People think it’s like snakes and ladders

Car buying

Up until a couple of seconds ago, he’d set his heart on the black Golf…

Buying cars is full of pitfalls with the vast majority of people expecting it to be hard work. And as they get further down the road, nearly two thirds of buyers give up through the sheer mental exhaustion of the process.

A major study, conducted by used car sales website Auto Trader  spoke to buyers during the car buying process to identify the pain points we all face.

How we buy cars

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Scrappage: all you need to know about car maker incentive schemes

scrappage

Vauxhall has been running its scrappage scheme since May (Picture © Vauxhall)

For drivers who might be considering swapping their old car for a new model, there are now multiple scrappage schemes to help. But, unlike last time when we had government-organised scrappage, these are car maker-inspired schemes. We explain what scrappage is, which manufacturers are currently doing it and look into these latest incentives.

What is scrappage?

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Is part exchanging your car for a new model the easy way to sell it?

Part exchanging

Part exchanging your car for a new model can be straightforward

The car buyer’s conundrum has long centred around whether part exchanging is the best way to sell a used car. A few years ago, it could be more profitable than selling a car privately for some sellers. And it’s always been the most convenient. But is that still the case? We investigate part exchanging cars.

What is part exchanging?

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Beat the bogus buyers: how to safely sell a used car privately

Beat the bogus buyers: how to safely sell a used car privately

When selling a car, what driver doesn’t want to get the most money for their motor? That’s why each year nearly three million people choose to advertise their car for sale and handle the process themselves. They can cut out a dealer – or more significantly, the dealer’s margin – and secure the best price for their used car.

However, police and the largest online classified car retailers are warning drivers to beware of bogus buyers.

Car thieves are posing as legitimate used car buyers, as they seek easy prey. And drivers are being warned that if they don’t take sensible steps to protect their vehicle, few insurers will settle any subsequent claim against theft.

But what measures can drivers take to stay safe when selling a car? Here are tips from the experts; if you know anyone selling their car, pass them on. Continue reading