car sales

A year of complaining: how the Motor Ombudsman helps drivers

A year of complaining: how the Motor Ombudsman is helping drivers

Dealing with complaints for an entire year probably won’t seem like anyone’s idea of a good time. But that is exactly what the Motor Ombudsman was set up for. And after a year of resolving disputes between drivers and garages, the organisation says complaints remain high.

Founded last November, the Motor Ombudsman is a voluntary and fully impartial private sector organisation to regulate the motor industry. With a code of practice set out by the Chartered Trading Standards Institute, it offers drivers a free dispute resolution service. This covers areas including car sales, servicing, repair, and warranty problems. Read on to find out what’s been driving motorists round the bend in 2017.

What is making people complain?

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December car buying: We weigh up pros and cons

December car buying

Car showrooms aren’t exactly rammed with people in the run-up to Xmas. But there might be a good reason for that…

Is it time to change your car? Looking for a bargain new or used motor? If that’s the case, it could be time to dust off your haggling skills and go December car buying. Of all the times of the year, the run up to Christmas is arguably the best to grab a car bargain. But will it save you in the long run? We weigh up the pros and cons of buying a car in December.

Why December may not be the best time to buy a car

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