Buying and selling

New test drive service aims to make new car buying easier and better

Test drive service

Trying before you buy is vital. And if possible, take the whole family for second, third and fourth opinions

A new test drive service is being launched to help drivers choose their next new car more efficiently. Trying a new car before buying it is so vital it gets an importance rating of 8.3 out of 10 from buyers according to research by company Testdrives2u. But other surveys show that as many as one in 10 don’t bother with test drives. With car buyers increasingly pushed for time, the new service could revolutionise buying a car.

How the new test drive service works

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How to recover a car’s missing service history

How to recover a car's missing service history

A car’s service history is important but it could be missing for perfectly legitimate reasons (Picture © Mercedes)

No matter what shape and size, or how cheap or expensive the brand, every car needs to be maintained according to a service schedule that is set out by the vehicle manufacturer.

Often, however, the paperwork associated with the servicing of a car can be missing. That can be for all sorts of legitimate reasons, such as losing it during a house move or being mislaid by an elderly relative who is no longer driving.

Thankfully, recovering a missing service record is possible – and pleasingly straightforward. But it’s important to understand the significance of a service record.  Continue reading

Expert haggling tips: Knock down the price of a used car

Expert haggling tips

We’d rather negotiate a pay rise at work than haggle over the price of a car

With used car prices staying high, buyers need to work hard to get the best price possible. These expert haggling tips, compiled by a used car expert, will ensure you get the best possible used car deal, not the price the sales person wants you to pay. The tips come from Neil Hodson, deputy managing director of CAP HPI, a company that specialises in used car values and data searches.

Expert haggling tips: channel your inner house buyer

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Used car buying guide: super-saver plug-in electric cars

Used car buying guide: super-saver plug-in electric cars, including the Renault Zoe, Nissan Leaf and Vauxhall Ampera

Plug-in electric cars do what they say on the tin: they feature an electric motor powered by a battery that can be charged by plugging into a mains electricity socket. Some plug-ins are purely electric, others come with a hybrid type of car that combines an electric motor with a petrol or diesel engine. Their attractions are obvious: low emissions and low running costs. But all require a leap of faith for first-time buyers, especially as when new they’re expensive. As used cars, however, they’re cheap. Here are three that are worth taking the plunge for… Continue reading

Choosing the best car: top 10 diesel and petrol cars with low NOx output

Nitrogen oxide emissions

It’s not easy being a driver who wants to do their bit and buy a car with the lowest nitrogen oxide emissions. These NOx are harmful pollutants emitted by cars that are estimated to contribute to over 30,000 premature deaths a year in the UK. Information about a car’s NOx levels has been hard to come by as, for obvious reasons, vehicle manufacturers tend to advertise cars’ fuel economy or performance rather than the nasty particulates pumped out of exhausts.

But now a new website allows drivers to see just how polluting Britain’s most popular makes and model of car are when used in normal, everyday driving conditions.

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How to buy a car off eBay and get the best results

Buy a car off eBay

It can be simple and straightforward to buy a car off eBay and you might bag a bargain. But it’s still worth being cautious

To buy a car off eBay you should approach it with the same caution as if you were buying from a private seller. However, although it’s worth being careful – and there are plenty of pitfalls for the unwary ‑ bargains do exist. You’ll find cars that have been lovingly cared for at knock-down prices. And if you’re after a classic, you’ll occasionally come across a gem of a car that’s been undervalued for a quick sale. Here’s how to come away as a satisfied rather than sorry buyer.

Why is eBay better than a regular auction?

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Scenic Route: Buying old Land Rovers – the Green Flag expert’s guide

Fans will tell you buying old Land Rovers can be a fun and rewarding experience. Old versions of the model we now know as the Defender were the original ‘go anywhere’ vehicle. Ever since its introduction in 1948, the Land Rover is one of the few cars that can truly lay claim to having a cult following. It’s no surprise then that Joe Swash picked a Land Rover for his epic road trip for Green Flag’s Scenic Route series.

Joe’s is a 1985 Land Rover 90 Soft Top, the short wheelbase version fitted with what appears to be a poorly erected tent covering the back seats and load bay. You need a sense of adventure to own and drive a car like Joe’s. It’s also ideal to have a little mechanical knowledge or, at the least, the enthusiasm to roll up your sleeves and get stuck in, learning to fix faults as they arise. And they will – as any Land Rover owner will tell you. Continue reading

Five eye-wateringly expensive new car options that are no April Fools joke

Five of the most expensive car options that are no April Fools joke, including the Rolls-Royce Wraith

You may need to sit down before looking at the price of options on a Rolls-Royce Wraith (Picture © Rolls-Royce)

Anyone who has bought a new car recently can’t help but fail to have noticed the lengthy lists of optional extras that can be added to their new pride and joy – at a cost. These are so long that they make any fixtures and fittings list for a house purchase seem like a Post-it note. Yet extras are increasingly popular, as they allow drivers to give their car the personal touch, stand out of the crowd, or show-off the latest gadgets and gizmos to friends and family.

So, without further ado, here are five of the most expensive options available on new cars in the UK. And not one of them is an April Fools joke…

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Drivers using money saved on fuel to upgrade their cars – buy a fuel saver

Money saved on fuel

Mitsubishi Outlander is the best-selling plug-in car. Worth considering for urban drivers looking to save on fuel (Picture © Mitsubishi)

Thankful that the 2016 Budget didn’t lead to an increase fuel duty? If you’re like many drivers, you could be looking to spend the money saved on fuel to upgrade your car.

Online retailer Motors.co.uk conducted research which shows that the number of buyers looking at cars costing up to £300 per month to lease has increased by 78 per cent this year. Peter Watts, director of dealer insight at Motors.co.uk said: “Over the past few months, we’ve seen fuel prices reach their lowest since 2009, with supermarkets slashing their prices to below £1 a litre. To put this into context, at its highest price point, we were paying more than £1.42 a litre in April 2012 – that’s a saving of just over £25 for a 60-litre tank each time it’s filled up.”

Philip Nothard, retail specialist at car valuation expert CAP Automotive believes buyers are still looking for fuel-saving motors. He said: “We’ve been researching this extensively among motor dealers and they confirm to us that fuel economy hasn’t slipped down the list of priorities for the typical customer.” So if you’re one of the drivers looking to upgrade but want to hedge against future fuel price rises, here are our top five motors that will save you money at the pumps… and five to avoid.

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Used car shock: Buyers ignore test drives; sellers dread selling

Used car buying

One in 10 car buyers don’t drive their new car until they’ve actually bought it

Used car buying can be a stressful business while selling can be equally nerve-wracking. It’s probably hardly surprising that the majority of us dread getting rid of our existing cars. And nearly a million car buyers don’t even bother test driving the car that they do buy.

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How to sell your car: work out what it’s worth with a free valuation

How to sell your car: work out what it’s worth with a free valuation

Every day, approximately 20,000 drivers begin the head-scratching process of selling their car. A staggering 7.2 million were sold in 2014, the last full year figures are available for, which means for every new car bought, 3.3 used cars were sold.

For drivers who are changing their car for another, the first hurdle is to find out what your existing motor is worth. Because whether selling it privately or trading it in to a dealer against the value of a new or used car, you could end up hundreds or thousands of pounds out of pocket if you don’t do your homework.

Although you might view selling your car as a daunting process, it’s the work of a moment; something you can do while enjoying a cup of tea with biscuits. Follow this guide to accurately value and sell your car for the best price.

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White cars lose money, green cars are likely to be crashed, study shows

White cars

The Ford Focus was the most popular white car with 14,103 sold last year (Picture © Ford)

White cars were the most popular in 2015. But drivers who choose ice-cool white cars may see red when it comes to selling their motors on. White cars could lose their value quicker than other colours, according to used car experts. And drivers who pick green for their next motor are more likely to have it stolen or written off than if it’s in any other shade.

Of the 2.6m cars sold in the UK throughout 2015, more than a fifth were white. It was the third straight year that this has been the nation’s most popular paint colour, according to trade body the Society of Motor Manufacturers and Traders. The SMMT added that demand for white cars grew by 2.2 per cent in 2015. A decade ago, just one per cent of cars were ordered with the neutral tone. Continue reading

How badly does flooding damage a car?

Flood-damaged car

This might look like a watery write-off but it could be dried out and sold on

Green Flag head of rescue and motor claims response, Neil Wilson, believes one in seven cars rescued by the company in parts of the country hit by flooding will be an insurance write-off. That means six out of seven cars from flooded areas – thousands – will be put back on the road. And some will undoubtedly be sold as used cars. Here are some simple checks to ensure you don’t buy a flood-damaged car.

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Most reliable cars come from Japan and Korea

Most reliable cars

Toyota’s reputation for reliability appears well founded (Picture © Toyota)

If you want a car that isn’t going to let you down, you should look to makers from the far east. New figures from guarantee firm Warrantywise show the top 10 most reliable cars comprises seven manufacturers from Japan and one from Korea.

The Warrantywise data revealed that the five most reliable manufacturers are Toyota, Honda, Suzuki, Mitsubishi and Mazda – all from Japan. They are followed by Korean company Hyundai and Japan’s Nissan. Ford is the first non-far eastern brand. The findings tally with the 2015 Auto Express Driver Power survey where owners rated the Toyota iQ and the NX and IS from sister brand Lexus as the UK’s top three most reliable cars.

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Why December is the best month for buying a car

Buying a car

Selling cars can be a thankless task in the middle of winter

It’s the end of the year and a brilliant time for buying a car. Whether you’re looking to buy new or used, it’s the period in the year when car dealers are under the most pressure to make sales. Which is great news for buyers. Here’s why, if you’re considering a car purchase, December is the best time to head down to the dealership.

Why is Christmas such a good time to buy a car?

Think about it. Buying a car is probably the last thing you want to do. You’ve got presents to buy, holiday to take, don’t forget forking out for the other half’s Christmas present, and then there’s paying to feed the 5000 on the big day itself. You’re not alone. Frequently at this time of year, the inside of a car dealership can feel like someone’s forgotten to unlock the door. If you go in willing to do business, any half-awake sales exec will snatch your hand off.
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Buyers’ market: New cars now cheaper than used

New cars now cheaper than used

It’s well worth shopping around for a new car as there are bargains to be had (Picture © What Car)


Thinking of buying a new car? Popular wisdom dictates it’s cheaper to buy used than new. However that’s no longer always the case. New research shows that thanks to super competitive finance deals and low interest rates, some customers can save nearly £500 by choosing new over used.

Sales figures show that September 2015 was the best month ever for car sales, helped by car makers offering great deals on new models. The result, according to Whatcar.com which carried out the research, was that brand new cars were cheaper than the equivalent second-hand one-year old models in almost a third (29 per cent) of cases.

Researchers took the cost of deposits, monthly finance or loan payments, road tax, servicing and depreciation into account. With the Kia Picanto SR7 three door, they found that a brand new car would save customers £665 over two years, compared to the year-old equivalent. While the new car would cost £3719 to run for 24 months, the used model would be nearly £4400.

Philip Nothard, consumer specialist for car valuation service CAP Automotive said: “Generally speaking, if a car holds its value well, you’d be better off buying it new. At the moment it really is a new car market.” Jim Holder from WhatCar.com added: “Consumers shouldn’t always assume a used car will automatically offer them the best value for money. Favourable interest rates combined with inviting manufacturer incentives mean it’s a great time to bag a brand new bargain.”

The Nissan Micra Acenta reinforces this. Buy it new and it will cost you £5020 over the first two years of its life. Buy a year-old model and it will cost £403 more. Even when new cars are more expensive, it’s not by that much. A brand new Jaguar XF saloon 3.0d will only cost £13.50 a month more over 37 months than a year-old version. And over three years, the new Lexus NX300h Luxury will only be £8.20 a month pricier than its used equivalent.

The figures were calculated assuming the cars were being bought on Hire Purchase or using Personal Contract Purchase (PCP) deals. These are when drivers use a deposit to buy the car. Monthly payments are then set according to an agreed mileage and the car’s agreed value at the end of a certain period, usually three years. When the deal is up, drivers have the choice of handing over what’s known as a balloon payment to own the car, giving the car back and walking away, or putting any equity they might have in the car towards a new deal.

As PCPs are manufacturer backed, they frequently have very attractive annual percentage rates (APR) to help boost sales of certain models. According to What Car.com in November 2015, on average, a PCP will save customers £459 compared to a bank loan over the lifetime of the deal. But it’s still important to check. PCPs don’t always give the best deal. A driver who bought a year-old Renault Twingo Play would save £1327 over 37 months using a bank loan, in comparison to a PCP on a new model.

Read how else to grab a new car bargain

How to check a used car’s V5C logbook and MOT are genuine

How to check the V5C and MOT documents are genuine

It would be nice to imagine that when buying a used car, every vendor is as trustworthy as a girl guide and each handshake worth as much as a legally binding written contract. Sadly, there’s no shortage of unscrupulous, shady characters who make Tony Soprano seem positively saintly. And that’s why it’s important to check a used car’s V5C registration document and MOT.

The V5C is essentially the authorities’ record of who owns, or is responsible for a car. When someone selling a car produces it, a buyer can use the V5C to check that the vehicle is what it claims to be, and that the person selling it is the car’s owner and entitled to sell it.

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Consumer Rights Act: What new law means for car buyers and owners

Consumer Rights Act

Choosing and buying a car is often the easy bit. Now the Consumer Rights Act should make it more straightforward if things go wrong afterwards


Think the Consumer Rights Act doesn’t apply to you? Actually the reverse is the case. Despite what we may sometimes think, the law is on our side to ensure we don’t come unstuck at the hands of unscrupulous traders. However, on Thursday October 1, that law changes. The new Consumer Rights Act 2015 is the biggest shake up in consumer law for a generation, theoretically making it easier for buyers to assert their rights. But how will it work in practice for car owners? Here we explain the main things you need to know.
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Electric car questions: Are they value for money despite sales boom?

Electric car questions

Electric cars are cheap to charge but other factors inflate ownership costs (Picture © Nissan)

Electric car questions persist despite increasing sales every month due to drivers attracted by promises of big fuel savings. The Government and car industry’s Go Ultra Low, a body formed to push the benefits of electric cars, said in September 2015: “There are a whole host of benefits that come with an electric car…You can travel much further using less energy…This means financial benefits for electric car owners, plus our latest figures show that drivers can save around £750 a year in fuel by switching to electric.” But is that really true? We look at whether the costs of buying and running an electric car stack up.

Electric car questions: Does the government grant help?

The government has just confirmed that until February 2016, a £5000 grant is available towards the purchase of any new electric vehicle (EV). However EVs tend to have a more expensive sticker price than equivalent cars with petrol or diesel engines.
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Car finance complaints: sales boom leads to more moans from buyers

Car finance complaints

Complaints about car finance increased in 2014, industry experts say (Picture © Financial Ombudsman Service)

As the number of new car sales continues to soar so the number of car finance complaints is increasing. September 2015 will mark the 42nd consecutive month of growth in the UK new car market. But with more than seven out of every 10 new cars bought on a PCP (Personal Contract Purchase), the number of people getting into financial difficulties is also set to rise.

The result is an increase in car finance complaints, the Financial Ombudsman Service (FOS) and Auto Trader claim. They are reporting an 18 per cent rise in complaints relating to Hire Purchase (HP) and PCPs, increasingly popular finance products, explained in this useful guide to car finance from the Money Advice Service. The arrival of the 65-plate registration this week will see 450,000 new cars leaving showrooms across the country. Around 328,000 of those will be bought on finance.

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