Green Flag

How to report an intermittent fault on your car to a garage

Intermittent fault

Sometimes technicians need to go to extreme lengths to find a fault in a car (Picture iStock/Boschettophotopgraphy

The older cars get the more likely they are to develop faults. And the worst of those is the intermittent fault; a noise or problem that’s there one minute, gone the next. The temptation for many of us is simply to tell the mechanic there’s an occasional rattling noise at the front and let them get on with it.

That’s fine but you wouldn’t go to the doctor, say you’ve got a pain in your leg and expect them to instantly diagnose the correct malady. And unlike most doctors, mechanics charge by the hour, so leaving them to find out what’s wrong will cost you.

But even the least mechanical people can make the technician’s life easier. And by doing so, they may even save themselves some money. Here’s how you should go about reporting an intermittent fault with your car to a garage.

Before you contact the garage

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My Mud & Motors: Chris Hughes and the competition to win £1000

Mud & Motors

Driving through mud isn’t rocket science. As you’ll see from my advice on how to cope with mud when you’re in a car, much of it is common sense. And that’s how I came to spend a day sitting at the wheel of an Isuzu D-Max pick-up truck, waiting to rescue competitors at the inaugural Green Flag Mud & Motors.

The event took place at the dauntingly named Devil’s Pit near Luton in Bedfordshire. We had Love Island finalist Chris Hughes plus six competitors. The idea was our six entrants had to do a lap of the four-wheel drive course. During that lap they had to make various choices based around common sense that would ensure they didn’t get stuck. They would score points on the way according to the decisions they made and the winner would get £1000. Here are four things I learned from the day.

Chris Hughes was great fun

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Expert advice: how to drive through thick mud without getting stuck

One of the problems contestants for Mud & Motors are going to have is – as the event’s name suggests ‑ driving through mud. Manoeuvring any vehicle other than a tank over a slippery surface is easier said than done.

As a regional operations manager, I have some experience of driving in mud. And I’ll be working with the contestants on Mud & Motors to help them out. Here are my tips for driving in mud.

Rather than just a field with greasy grass, when I say mud I’m thinking more along the lines of muddy tracks here. It’ll have been driven on before, possibly by heavy vehicles such as tractors. Their weight and the tread of their tyres will have broken down the composition of the soil and turned it into mud. There will be puddles, ruts and thick, gloopy mud. Lots of it. Here’s how you get through it.

Your car driving through mud

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Expert advice: why cold weather can make your brakes jam on

Brakes

There are certain car faults you associate with cold weather and brake trouble probably isn’t one of them. But in the recent spell of extreme cold weather Green Flag saw a dramatic increase in call outs to do with braking systems.

The number of cars experiencing calliper problems increased by 52 per cent. And drivers having trouble with handbrake cables was up by 77 per cent. Read on to find out how brake faults happen and what you can do to rectify them.

Why do brakes jam on?

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Expert advice: if you must drive in snow here’s the kit you should carry

Snow set

A mobile phone could be a life saver

As the Beast from the East bites and many of us wake up to almost unprecedented winter weather, I thought it a good idea to put together a snow set. And along with the equipment drivers should carry in their cars, I’ve also given some advice if they get stuck.

Of course, the best thing to do is to get the fire on, relax and watch the TV until the thaw sets in. But as appealing as that sounds, it isn’t always an option. If you must drive, here are some tips.

Put your snow set together

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Expert advice: why cold weather plays havoc with car suspension springs

Suspension failure

You probably don’t imagine cold weather and car suspension failures go hand in hand, but they do. During December, Green Flag witnessed nearly six times as many call outs for front suspension problems as in November. The number from December 2017 was up by nearly a quarter (24 per cent) compared to the same time the year before.

For our customers, this represents a significant problem. There isn’t just the cost of having expensive suspension parts replaced. It’s the inconvenience of the problem occurring in the first place. That’s because broken suspension isn’t usually a roadside fix: cars must be recovered to garages to be mended. Read on to find out more about this phenomenon.

How do you know if your suspension is broken?

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Valentine’s Day: drivers with common sense are more likely to find love

Common sense in drivers is likely to lead to successful relationships

Do you regularly check your car’s tyre pressures? Maybe you seek out a shady spot in a car park when the temperature is soaring? Or perhaps you have a dedicated key hook or drawer in the kitchen for the car keys?

If any of these rings true, then it’s likely you have a healthy helping of common sense. The good news is drivers who have common sense are more likely to find love and enjoy successful relationships.

According to new research conducted for Green Flag – which is well known for its common-sense prices and outstanding breakdown service – 79 per cent of people value common sense more than having a high IQ.

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Misfuelling: what to do if you accidentally put petrol in a diesel car

Misfuelling

Putting the wrong type of fuel into a car is easy to do. Known as misfuelling, it tends to happen when drivers are in a hurry or distracted. You’re not in your usual motor, maybe it’s your partner’s, a colleague’s, or a hire or courtesy vehicle. Your mind might be on other things and out of habit you lift the petrol pump from its holder and start filling your diesel vehicle. Hopefully you’ll realise your mistake before you drive away…

The good new is, it’s virtually impossible to put diesel in a petrol-engined car. The neck of the petrol filler is tighter than a diesel pump nozzle. The bad news is the wide neck of a diesel fuel filler easily takes a petrol pump nozzle. The even worse news is that putting petrol into a diesel does far more harm than the other way around. Read on to find out all about misfuelling and how to prevent it.

Why is misfuelling so harmful?

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Driver tips for staying safe as snow falls and winter weather worsens

Driver tips

Cold weather isn’t just tough on drivers, it can play havoc with cars too. The heavy hail and snow showers that are hitting parts of the UK in mid-January 2018 are already causing chaos. Green Flag is warning that an astonishing 12 breakdowns every minute will take place this week.

Head of news for Green Flag Simon Henrick said: “After a variable but relatively mild winter period over Christmas, the changing weather conditions may take some drivers by surprise this week.

“By thoroughly checking their cars before leaving home, approaching the roads with caution and keeping plenty of distance between themselves and the vehicle in front, drivers will decrease the risk of encountering a problem while on the roads.” Read on to see how you can stay safe in the snow.

Health and safety

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Expert advice: why fuel flooding is a problem for drivers

Fuel flooding

If a car starts, then refuses to start again almost immediately afterwards, it could be flooded with fuel

How do you start your car in the morning? Many of us have the same routine. And for some drivers, that could be the cause of a potentially inconvenient breakdown.

I love cars but my job as vehicle and customer data insight manager is all about figures and statistics. It involves analysing numbers and seeing how people – our customers ‑ use their vehicles on a daily basis. The results can be fascinating. Read on to see how the way you start your motor could leave you stranded at the roadside.

The mystery breakdown

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