Car ownership

Expert advice: all about air-conditioning and how to keep cool this summer

air-conditioning

You’ll quickly know if the air-con is working or not in hot weather

Air-conditioning in our cars is something we’re beginning to take for granted. But for many drivers the hot summer sun is going to expose a problem they didn’t know they had: their air-con isn’t up to the job.

The reason for this, and something not every car owner realises, is that air-conditioning needs regular servicing. And it’s not usually attended to when a car has its regular service.

Why does air-conditioning need servicing?

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What does a speed awareness course cover and will it save money?

Speed awareness course

If you’re caught exceeding the speed limit by a little, you may have the option of a speed awareness course

Drivers who get caught speeding can be offered the chance to take a speed awareness course rather than having their licence endorsed with three points and taking a fine. The classes, known as the National Speed Awareness Course (NSAC), are part of the National Driver Offender Retraining Scheme (NDORS).

Speed awareness courses first started running in 2006. But they were only operated at a local level and nationally there was little consistency behind them. The national scheme addressed this and has been in action since 2008. Last year, 1.19 million drivers in the UK attended one of these courses. With the increase in the number of drivers being caught speeding, that’s up by 165 per cent since 2010. Read on to find out more about the NSAC.

What is a speed awareness course?

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How to check that off-site airport valet parking is safe, secure and insured

How to check that off-site airport valet parking is safe, secure and insured

For many drivers, the easiest way to travel to the airport for a holiday is to take the car. It’s often cheaper than taking a taxi. And with family and luggage to carry, it can be less stressful than the train or coach.

Thanks to the boom in valet parking, driving lets you pull up conveniently outside departures. You can then unload and hand over the car for safe keeping at an on- or off-site location.

But with the summer holidays fast approaching, how do you tell if an airport valet parking operator is safe, secure and properly insured? Here’s what to look for.

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Driving licence points: how long do they stay valid for?

Driving licence

The number of drivers banned from the road for dangerous driving rocketed last year. Driver and Vehicle Licensing Agency (DVLA) figures show that 5179 drivers lost their licence for driving dangerously in 2016. The figure was up by nearly a third (29 per cent) compared with the year before.

The stats show that young adults between the ages of 26 and 35 are the most likely to be disqualified. The Highway Code states: “In the case of serious offences, such as dangerous driving and drink-driving, the court must order disqualification.” The ban is for 12 months. Drivers can also be slapped with an endorsement on their licence of between three and 11 points. But how long will those points stay there after their ban is over? Here’s all you need to know.

How long are points valid?

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Expert advice: premium or budget tyres – which should you go for?

Budget tyres

For most of us, whether we’re talking about premium or budget tyres, a tyre is simply, well, a tyre. They’re round, black, and have a patterned tread on them. But that’s not the full story. For a start, tyres are the only direct connection your car has with the road. That little area at the bottom of the tyre – called the contact patch – dictates how your car goes round corners, how quickly it’ll stop on a wet road and even how much fuel it uses.

A car engineer once told me that the tyre can contribute as much as 50 per cent towards the way a car behaves when you drive it. So tyres are vitally important, but it can be difficult to tell the difference between the various kinds. After all, the most expensive tyres in the world can look very similar to the cheapest, so how do you know which to buy?

Start with the label

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HGVs: How car drivers can stay safe around lorries on the road

It makes for shocking viewing: an HGV swipes a tiny Nissan Micra in its blind spot then pushes it along the road. In another film, an articulated truck crunches onto a Toyota Yaris and drags it round the corner. They’re graphic proof that car drivers need to be aware that sitting in the blind spot of a large lorry can be very dangerous.

Put yourself in the cab of an HGV for a moment. Lumbering, unwieldy, and as athletic as a pile of logs, vision towards the rear is restricted and the thing you’re driving can weigh as much as 40 tonnes and might be nearly 19m long. In addition, it folds right behind your head. And anyone who’s ever towed anything in a car will know the problems that can present. So how can we as car drivers do our bit to help? We asked Laurie Moore from HGV driver instruction company Tockwith Training.

What’s the most common mistake car drivers make?

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Car safety equipment: the key kit drivers want to be fitted as standard

Car safety equipment

Car safety equipment such as self-braking can stop cars crashing if the driver isn’t paying attention (Picture © Thatcham)

More than four out of five drivers want safety equipment such as automatic braking to be standard on new cars. And safety campaigners are urging drivers to buy only cars with it fitted as standard. They hope this will pressure car makers into fitting the tech more widely.

Currently, only one of Britain’s top 10 best-selling cars – the Mercedes-Benz C-Class – comes with automatic braking as part of its normal equipment. But research has found that when it’s an optional extra, car buyers ignore it. Instead they favour more tangible everyday kit such as sunroofs or upgraded sound systems. And according to studies, a fifth of car buyers refuse to pay extra for safety equipment.

Despite this, researchers for Stop the Crash found that 83 per cent of drivers actually want safety kit such as automatic braking to be standard. Chairman of Stop the Crash David Ward said: “This research shows how important safety is to the consumer. But it highlights how this often fails to translate into safety options being purchased in the showroom. Manufacturers must offer safety systems as standard with proven ability to save lives.”

What is automatic braking?

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Bright idea: how to change or upgrade car headlight bulbs

Headlights

Whether driving at night or motoring in the rain, fog or snow, one of a car’s most important safety features is its lights. The headlights in particular are a vital component for keeping drivers secure on the road. They dictate the view of the road ahead and surrounding environment, and help other road users see the approaching vehicle.

But as cars age, so do their bulbs. And nobody can have failed to notice that lighting technology has raced on over the past decade. The latest cars have ultra-bright LED lights. These can often make traditional halogen bulbs seem no more effective than a candle in a lantern.

If you’ve found yourself cursing your car’s lighting performance, or felt a pang of envy as you’ve shielded your eyes from other cars’ dazzling headlights, there is, ahem, light at the end of the tunnel.

Upgrading a car’s headlights is one of the simplest maintenance jobs drivers can tackle. It’s also highly affordable. And when you consider the safety benefits of changing a car’s bulbs for brighter items, it’s little wonder that sales of aftermarket bulbs are booming. Here’s how to do it.

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Dodgy garages: how to complain and get what you want

Dodgy garages

Hard at work under the bonnet. Trouble is, you asked him to fix the suspension. Find out how to deal with a garage that doesn’t do what you asked

Thanks to a few dodgy traders, it’s reasonable to say garages don’t have the best reputation in the eyes of most car owners. The vast majority of mechanics are fair and honest. But over time, a small proportion have tarnished the industry’s image.

There are many ways you can end up out of pocket after dealing with a garage. They might damage your car while it’s in their care. They may charge you for work that you haven’t asked for. Or they might return your car with the problem fixed and another one introduced.

If you’re unlucky enough to encounter a problem with a garage, there are some steps you can take to ensure you don’t end up out of pocket. With the help of Citizens Advice we look at problems and solutions.

The problem: a garage overcharges you

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Sat navs: why they don’t tell the truth and how to get the best from one

Sat navs

“Take the next left. Or is that right?” Sat navs aren’t always infallible

Sat navs are one of the wonders of modern motoring ‑ until they direct you to somewhere you don’t want to be. There are numerous stories of satellite navigation systems going bad. Drivers have been directed onto the middle of ski slopes, articulated lorries pointed down totally unsuitable country lanes and coach parties sent on 750-mile detours.

Although most of us have been led up the metaphorical garden path by a sat nav at one stage, they will become an even more vital part of modern life. From December 2017, drivers will have to follow follow a navigation system for at least part of their driving test.

Research by uSwitch suggests that around four in five of us rely on navigation systems over maps. And more than half (56 per cent) use the navigation unit as a handy reminder of the speed limit.

However, systems aren’t 100 per cent reliable. Research carried out by uSwitch found that around one in five drivers (17 per cent) had been given the wrong speed limit by their navigation system. So why are we being misled by our sat navs? And what can we do about it?

Why don’t sat navs tell the truth?

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Proposed MOT changes: drivers reject idea to change first test

MOT changes

The annual MOT enables technicians to perform vital road safety checks

Drivers have come out against a government proposal for MOT changes. Ministers are considering switching a car’s first MOT from three-years old to four. But experts say this could mean up to 500,000 more dangerous cars on the road. And in a survey for industry body the Society of Manufacturers and Traders (SMMT), three quarters of car owners (76 per cent) snubbed the idea of delaying a car’s first MOT.

Why is government proposing MOT changes?

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Expert advice: car window tinting. All you need to know

Car window tinting

He might think he looks cool but in the UK, heavily tinted front windows could get you in trouble with the police and your insurer

Tinted windows or privacy glass are becoming an increasingly popular option for new car buyers. But if you decide to have the windows of your existing car tinted, you have to be really careful. The law is strict about car window tinting. And rightly so because excessively shaded glass can reduce a driver’s ability to see in the dark. It can also prevent drivers confirming through eye contact that they’ve seen other road users and pedestrians.

Although the tint of car windows isn’t part of the MOT test, you could still end up breaking the law and invalidating your insurance. Here’s what you need to be aware of.

Which windows does it apply to?

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Voice control: what it is and why it’s the future in our cars

Voice control

Voice control is fitted to a lot of new cars but the system is still fairly primitive

Any driver with voice control in their car will know that it can be a bit hit and miss. Ask it to dial mum at home and you’re just as likely to end up with directions to Mundham in Norfolk. But that could all be about to change. Car companies believe voice control has enormous potential and are increasingly turning to tech giants such as Microsoft, Google and Amazon to help make it work in our cars. Here we look at voice control, what it is and how it’s going to change.

What is voice control?

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Polished with pride: the best way to spring clean a car

Polished with pride: the best way to spring clean a car

The birds are singing, the bees and buzzing and the bulbs are flowering: Spring is in the air. And that can only mean one thing; many of Britain’s drivers are looking at their car and hanging their heads in shame, unable to remember the last time they cleaned their motor.

If that sounds familiar, set aside a couple of hours one weekend, roll up your sleeves and treat your car to a thorough spring clean. Pick a sunny day and you might even put some colour in your cheeks.

You don’t have to be a professional car valeter, or detailer, to return a car to the showroom-sparkle finish it once enjoyed. Here are some simple tips to take the strain out of a spring clean.

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New speeding fines won’t work without more police say drivers

Speeding fines

More than four times as many speeders are caught on camera than by officers

A fifth of drivers (21 per cent) think new speeding fines will have little effect. Three quarters (73 per cent) of those believe the lack of police enforcement means drivers will ignore the new fines, even though they could be hit harder in the pocket if they are caught. And 74 per cent of drivers want the speed limit on UK motorways to be increased to 80mph.

Research into the attitudes of British drivers to speeding by Green Flag revealed that new speeding guidelines, which come into effect on April 24, 2017, are unlikely to yield the desired results. The government made the changes after some local authorities in the UK reported a significant increase in drivers caught speeding compared to the previous year.

New fines will see drivers hit with a penalty that could cost them up to 175 per cent of their relevant weekly wage. According to Government figures the average weekly wage is £507. It means a driver who exceeds 101mph could be banned for 56 days and receive a £887.25 fine. Green Flag’s Simon Henrick said: “Even though this new fine structure could leave some out of pocket, drivers seem to think speeding is such a serious offence that it deserves more rigorous enforcement by the authorities.”

More speeders caught by camera

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Mobile phone dangers: even hands-free can be hazardous for drivers

Mobile phone dangers

Using a hand-held phone at the wheel is dangerous but it’s not great using hands-free either

Mobile phone dangers at the wheel aren’t just limited to drivers who hold handsets. Research shows that even drivers who talk using hands-free kits can be less safe.

Highlighting how dangerous using a mobile phone while at the wheel can be, the penalty for using a handset was increased at the beginning of March 2017. The fine was doubled to £200 and six penalty points for drivers caught phoning or texting. It means anyone caught twice for the offence could lose their licence.

However, research shows that simply the act of talking on a phone while driving can lead to greater distraction and taking longer to react to hazards.

Why is talking on the phone while driving dangerous?

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You’re nicked! Things that can be illegal if you do them at the wheel

Illegal

She won’t be laughing quite as much if he’s fined for eating at the wheel

Most drivers are aware that it’s illegal to drink drive, break the speed limit and use a mobile phone at the wheel. But what about other things you can’t do while driving?

The action of reaching for something on the back seat when motoring along isn’t illegal. But it could risk a charge of careless driving if there’s an accident or a police officer deems it to be dangerous. And they might have a point. Research in the US has found that a driver trying to get an object from the back makes them eight times more likely to have a crash, the same as if they were using a mobile phone.

Here are six other things drivers do, sometimes innocently, that can land them in hot water with the law.

Dirty number plates

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Expert advice: what the digits and letters on your tyre sides mean

Tyre sides

If your car suffers one of these you’ll need the characters in the picture below

You may never have looked at the writing on your tyre sides. And if you have, there’s every chance you’ll think they’ve been written in another language. But strange as these codes may look, they’re important because if you have a puncture, or your tyres wear out, they give you all the information you need to choose a replacement.

If you look at the side of a tyre, you’ll see characters like 205/55 R16. This is the most basic information you’ll need to tell a retailer if you’re hunting around for new tyres. But other details are vital too. You must choose a load index that is right for your car. Use tyres with the wrong one and you could invalidate your insurance.

The speed rating is important as well. If you have the wrong speed rating and you suffer a tyre failure, you may not be covered by your insurer. You’ll be able to find the correct load index and speed rating for your car in its user manual. Here’s my guide to what the most important characters on your car’s tyres mean. Continue reading

Car economy: new car maker website helps drivers find true mpg

car economy

Testing, testing… Drivers can now find real-life economy stats for more than 1000 versions of DS, Citroen and Peugeot models

A car’s fuel economy, makers’ ‘official’ figures and the inability of drivers in the real world to match them is a regular bugbear for many people. But one car maker is hoping to buck this trend and help car buyers choose a truly economical car. A new website lets drivers input details of their vehicle and driving habits. It then gives an estimate of actual fuel consumption. And the idea could catch on with Volkswagen bosses claiming the company is looking into offering a similar tool for its cars.

PSA Group, the French company behind Peugeot, Citroen, premium brand DS Automobiles, and the new owner of Vauxhall, has launched a web tool. By joining forces with independent consultants Transport & Environment and pressure group France Nature Environnement it has come up with a series of tests to measure fuel consumption more accurately. The measurements on 58 of PSA Group’s models make it possible to estimate the real-world consumption of more than 1000 versions of car.

How does it work?

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Spare parts: what is the difference between genuine, OEM, aftermarket and used?

Spare parts

Spare parts but are they genuine, replacement or aftermarket?

Your car needs some repairs doing to it and that means spare parts. But when your garage asks if you want OE, OEM, pattern or reconditioned, which should you go for? The jargon used in the motor industry can appear to be impenetrable. And that means you could be paying good money for something that won’t last, or paying for quality parts your car doesn’t need. Here we explain what the different sorts of parts are and what you should be watching out for.

Genuine spare parts

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