The customer thinks he understands what the dealer’s saying but actually he could be about to buy something he doesn’t need
Finance confusion is leading drivers to feel as if they’ve been overcharged or mis-sold products when they buy a car. But that could be about to change.
Dealers selling financial packages are being encouraged to sign up to a new accreditation scheme. This will enable customers to tell instantly whether their dealer has any code of conduct to abide by when selling financial and insurance products. The aim is to stop dealers bamboozling car buyers with confusing jargon to sell them things they may not need.
What’s behind the changes?
Smashing this little fella or taking a loan? What’s the best way to finance a car?
Recent rises in new car sales have been fuelled by drivers using finance to buy the car of their dreams. But with so many different types of finance, many motorists are unsure which is best for their needs, and which will prove the most affordable. If you’re one of the majority of car buyers that’s happy to pay a monthly sum for their motoring rather than owning a car outright, it pays to do your homework and compare products, just as you would compare cars. Here we look at the main ways of financing a new car through the pros and cons of each.
Complaints about car finance increased in 2014, industry experts say (Picture © Financial Ombudsman Service)
As the number of new car sales continues to soar so the number of car finance complaints is increasing. September 2015 will mark the 42nd consecutive month of growth in the UK new car market. But with more than seven out of every 10 new cars bought on a PCP (Personal Contract Purchase), the number of people getting into financial difficulties is also set to rise.
The result is an increase in car finance complaints, the Financial Ombudsman Service (FOS) and Auto Trader claim. They are reporting an 18 per cent rise in complaints relating to Hire Purchase (HP) and PCPs, increasingly popular finance products, explained in this useful guide to car finance from the Money Advice Service. The arrival of the 65-plate registration this week will see 450,000 new cars leaving showrooms across the country. Around 328,000 of those will be bought on finance.