Dealing with complaints for an entire year probably won’t seem like anyone’s idea of a good time. But that is exactly what the Motor Ombudsman was set up for. And after a year of resolving disputes between drivers and garages, the organisation says complaints remain high.
Founded last November, the Motor Ombudsman is a voluntary and fully impartial private sector organisation to regulate the motor industry. With a code of practice set out by the Chartered Trading Standards Institute, it offers drivers a free dispute resolution service. This covers areas including car sales, servicing, repair, and warranty problems. Read on to find out what’s been driving motorists round the bend in 2017.
What is making people complain?
You don’t have to use a car maker’s garage to preserve a new car warranty. You do have to ensure an independent follows manufacturer guidelines
Do you suffer from warranty woe? It’s a condition that befalls many drivers. Your new car comes with a warranty. But you’re a bit confused and concerned by it rather than viewing it as the comforting safety blanket that the car maker intends.
The majority of new car warranties last for three years and 60,000 or 100,000 miles. Some last for five or seven years. However, they all have at least two things in common: they protect you and the car against defects relating to materials, fittings and manufacturing faults; and you can invalidate them easily if you’re not careful.
In its most basic terms a warranty is a contract between the manufacturer and vehicle owner. The car’s maker promises to take care of repairing parts stated in the contract; the owner undertakes to maintain the vehicle in the way the car maker specifies. Continue reading
When you buy a new car you’re investing a lot of money into a very complex piece of equipment. You expect it to work efficiently for years to come, and the last thing anyone can afford to happen is that their new car proves temperamental and costs a small fortune in repair bills from the moment it’s parked outside their home. That’s where the manufacturer’s warranty comes in. There to protect you in the event of problems, a new car warranty should guard against repair bills for the first few years of ownership. Continue reading