Dealing with complaints for an entire year probably won’t seem like anyone’s idea of a good time. But that is exactly what the Motor Ombudsman was set up for. And after a year of resolving disputes between drivers and garages, the organisation says complaints remain high.
Founded last November, the Motor Ombudsman is a voluntary and fully impartial private sector organisation to regulate the motor industry. With a code of practice set out by the Chartered Trading Standards Institute, it offers drivers a free dispute resolution service. This covers areas including car sales, servicing, repair, and warranty problems. Read on to find out what’s been driving motorists round the bend in 2017.
What is making people complain?
Many drivers say they find dealing with garages baffling and intimidating
Drivers with a complaint about a garage or car dealer can now go to the new Motor Ombudsman. This is the first time the motor industry has had a dedicated ombudsman. It means drivers who think they’ve been short changed by a motor trader can get impartial advice. And in extreme cases, they will have an unbiased middle man to help negotiate a reasonable outcome to a dispute.
The Motor Ombudsman will deal with complaints over new and used cars. It covers sales, servicing, repair, and warranty problems. It has a code of practice regulated by the Chartered Trading Standards Institute and it’s been set up because the number of drivers complaining about their treatment at the hands of the motor trade is still unacceptably high.
Why do drivers need a middle man?