Hard at work under the bonnet. Trouble is, you asked him to fix the suspension. Find out how to deal with a garage that doesn’t do what you asked
Thanks to a few dodgy traders, it’s reasonable to say garages don’t have the best reputation in the eyes of most car owners. The vast majority of mechanics are fair and honest. But over time, a small proportion have tarnished the industry’s image.
There are many ways you can end up out of pocket after dealing with a garage. They might damage your car while it’s in their care. They may charge you for work that you haven’t asked for. Or they might return your car with the problem fixed and another one introduced.
If you’re unlucky enough to encounter a problem with a garage, there are some steps you can take to ensure you don’t end up out of pocket. With the help of Citizens Advice we look at problems and solutions.