What to do if your keyless entry doesn’t work

Modern cars are often accessed using remote fobs and keyless entry. But what do you do when it doesn’t work?

Thankfully, these vehicles are fitted with a key blade inside the fob, and a lock that’s either visible or hidden behind a cover on the door.

Below, we’ll show you some examples of what to do to gain entry to your car, and how to start it if the key is not detected.

Ford vehicles

The most common ‘keyless’ Ford key looks like this:

To access the key blade, squeeze the ribbed section on both sides of the key.

This will cause the front of the key with the Ford badge to lift up, allowing you to pull the cover off using a fingernail behind the cover.

Once the cover has been removed, you’ll be able to remove the key blade.

The ‘T’ section can then be inserted back into the key fob to help turn the key. The blade can also be inserted into the door lock first before fitting the fob, if that’s easier.

Turn the key anti-clockwise to unlock the door.

If you find a ‘No key detected’ warning on your dashboard, you’ll need to locate the emergency key pick up point.

Its location can be found in your vehicle’s online owner’s manual, or in the handbook that came with the car.

Place the key against the pickup point. The warning light should go out and the car should now start.

The example below is for a Ford Kuga up to 2016, but remember that the location is different on other Ford models.

If you’ve tried this but your car still won’t start and no dashboard lights come on, this could indicate a flat battery. You can find out how to charge your battery here.


VAG Group cars

The photos below are of a Skoda Superb, but they’re relevant for all VW Audi Group cars.

Pull the tab aside and the key blade will slide out.

You’ll find a slot on the bottom of the cover the same width as the key blade.

Pull the door handle and hold it in the open position, then insert the key blade and use it to pull the cover outwards and off.

Release the door handle, then turn the key anti-clockwise to unlock the door.

Once in the vehicle, try and start it normally. If the key is not detected when you try to start the car, try pushing the start button with the key fob. This should allow the key signal to be picked up, and your car should then start.

If you’ve tried this but your car still won’t start and no dashboard lights come on, this could indicate a flat battery. Again, you can find out how to charge your battery here.

We hope this was useful. If there are any tech topics you’d like us to cover here on the Green Flag blog, leave a comment and let us know.

Scott Wilson is vehicle and customer data insight manager for Green Flag.

One comment on “What to do if your keyless entry doesn’t work

  1. Eleanor Kennedy 21/05/2020 8:01 PM

    Very impressed by the helpful friendly person who took my call for assistance and for the speed and service we received from the mechanic.So glad I have Green Flag

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