Consumer Rights Act 2015

New Motor Ombudsman: Complaining drivers get an impartial middle man

Motor Ombudsman

Many drivers say they find dealing with garages baffling and intimidating

Drivers with a complaint about a garage or car dealer can now go to the new Motor Ombudsman. This is the first time the motor industry has had a dedicated ombudsman. It means drivers who think they’ve been short changed by a motor trader can get impartial advice. And in extreme cases, they will have an unbiased middle man to help negotiate a reasonable outcome to a dispute.

The Motor Ombudsman will deal with complaints over new and used cars. It covers sales, servicing, repair, and warranty problems. It has a code of practice regulated by the Chartered Trading Standards Institute and it’s been set up because the number of drivers complaining about their treatment at the hands of the motor trade is still unacceptably high.

Why do drivers need a middle man?

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