How to check that off-site airport valet parking is safe, secure and insured

How to check that off-site airport valet parking is safe, secure and insured

For many drivers, the easiest way to travel to the airport for a holiday is to take the car. It’s often cheaper than taking a taxi. And with family and luggage to carry, it can be less stressful than the train or coach.

Thanks to the boom in valet parking, driving lets you pull up conveniently outside departures. You can then unload and hand over the car for safe keeping at an on- or off-site location.

But with the summer holidays fast approaching, how do you tell if an airport valet parking operator is safe, secure and properly insured? Here’s what to look for.

How to choose safe valet parking at an airport

Ensure an airport valet or meet and greet parking service is either operated or approved by the airport.

Gatwick, Heathrow, Luton and Manchester airports all offer these. They list their own services or partner operators on their websites.

It generally means that the operator and location conforms to Park Mark. This is a safer parking scheme that sets out minimum safety and security standards enforced by the police and the British Parking Association. Some also include a Buy With Confidence trader assurance scheme. This means they’ve been vetted and approved as parking operators by Trading Standards.

How safe are valet parking sites?

Last summer, Trading Standards, Sussex Police and Horsham district council highlighted the dangers of rogue valet parking operators.

After receiving numerous complaints from the public about five valet parking companies operating around London’s Gatwick airport, the police and Trading Standards inspectors carried out an undercover investigation. They wanted to establish whether cars would be securely parked in an area manned 24 hours a day – as the companies’ websites claimed.

What they discovered shocked them and customers: hundreds of cars parked in a field that was so water-logged, they couldn’t even be towed free.

Many vehicles had been left with the windows open and doors unlocked. Worse still, one unlocked Ford Galaxy people carrier contained boxes filled with the keys of the other cars parked at the site.

After the raid, Sergeant Darren Taylor of Sussex Police, said: “We were on site for about 45 minutes and not a single person was present to challenge us during that time. There was nothing stopping us from accessing the field and no CCTV cameras.”

Clearly, the vehicles were at risk of being stolen. And as many as 50 per cent of owners might not have been insured.

How do you know if a valet parking company offers insurance?

A valet parking or meet and greet operator should state terms and conditions on its website, including insurance arrangements. It is important to check these. However, be warned: Trading Standards has brought successful prosecutions against rogue operators that have made spurious claims on their sites.

Check you are covered by your insurer

How to check that off-site airport valet parking is safe, secure and insured

Muddy hell! Police and Trading Standards found rogue valet parking operators at London’s Gatwick airport

Ultimately, the only way to ensure complete peace-of-mind is to speak with your vehicle’s insurer. When handing over your car to a third party such as a valet parking company, check whether your car will be covered by your existing policy.

Even if a parking operator says it’s insured, the company may contest any claim you make for damage incurred while the car is in its keeping. And if your insurer doesn’t cover you in that eventuality, you’ll have to pay for repairs or missing items.

Be sure to check. A study of more than 230 insurers, carried out by Go Compare, showed that nearly 50 per cent of policies wouldn’t cover drivers if they had to make a claim.

Possessions are typically excluded from cover

Valet parking operators typically won’t insure you for loss of possessions left in a vehicle. Leaving a portable sat nav, laptop or even a bicycle in the car is not a good idea.

At handover, film the car’s exterior condition

No operator should mind if a customer films or photographs the exterior of their car during the handover process at departures. Also make your own note of the mileage. Should you need to claim for damages, you’ll want reliable evidence of the car’s condition when it was handed over to the parking operator.

At return, check your car carefully

It’s important that you walk around the car and carefully check for signs of damage. Then look over the interior and note the mileage. If anything is amiss, now’s the time to report it. After this, you’ll find it difficult to prove the parking operator damaged your car.

Buy Green Flag cover at half the price of your AA or RAC renewal quote. Save 50%. (For vehicles 10 years and under on our closest equivalent UK vehicle based cover.)

One comment on “How to check that off-site airport valet parking is safe, secure and insured

  1. chris owen June 9, 2017 9:35 am

    Why don’t you name these companies ? This information would be more useful if we knew who to avoid.

Leave a Reply