When we help with a breakdown, we try our best to fix the problem there and then, but that’s not always possible.
In those cases, we’ll do a temporary fix. This will get you moving again, but only for a short time. You’ll need to get to a garage and have the problem sorted permanently, as soon as possible.
What’s the difference between a temporary and a permanent repair?
A temporary fix will be used as a short-term solution to get you moving again, but it won’t fix the wider problem. Temporary fixes are used to get your vehicle in a drivable condition, so you can safely drive to a garage to get the problem fixed permanently.
For example, you may have an issue with your battery and need a jump start. If our technician advises you to get the battery repaired or replaced, the jump start would fall under a temporary fix. Getting the battery replaced at a garage would be a permanent fix.
In cases where you don’t get the vehicle permanently fixed, and continue to drive, you may be charged if you call us out again for the same problem.
It can be hard to predict which problems get a temporary fix, but issues with the following sometimes do:
- Battery
- Brakes
- Non-start
- Warning light
- Electrical faults
It’s important to listen to the information your technician tells you and get your vehicle permanently repaired if needed. Do this as soon as you can, as you could face a callout charge if you call us out again within 28 days for the same problem.
About our 28-day repeat callout charge.
Our repeat callout charge only applies if you’ve been given a temporary fix, like the battery example above.
Let’s say our technician jump started your car, but said your battery needs replacing. If you continue to drive without getting it fixed or replaced, we’d charge you if you call us out for another battery issue within 28 days.
If you break down outside of garage opening hours, or can’t get an appointment straight away, we may be able to help get you to a garage if your temporary fix doesn’t last.
“So, will I get charged for any other breakdown within 28 days?”
No. This doesn’t mean you’ll be charged for any other breakdown within 28 days. It’s only if you break down because of the same issue and haven’t already tried to get it fixed.
For example, if you get a flat tyre after a battery issue, you’ll still be covered as that would be considered a separate problem.
In the unlikely event that you get your vehicle fixed and something goes wrong with the fixed/replaced part, you also wouldn’t be charged for that callout.
Need help finding a garage?
If you need a permanent repair, we’ve partnered with FixMyCar to help you find a quality local garage.
Their team of experts approve and regularly check every garage on their site. So, you can be certain your vehicle is in safe hands.
To find a garage that’s been given the green light, head to FixMyCar.