Latest update: 22 January 2021
During the current lockdown and beyond, we’re still here for you if you need us, 24 hours a day, 7 days a week.
Keeping our customers and our staff safe is always our priority. Since the start of the pandemic, we’ve been regularly updating our services and COVID procedures to make sure that everyone stays safe. You’ll find all of the changes we’ve made, and some important motoring advice, below.
Please make sure you read all of the sections that apply to you.
- Road safety and vehicle maintenance
- Getting breakdown cover
- What to do if you break down in the UK
- Changes to our service
- Information about our European cover
- What to do if you can no longer afford your cover
- Additional information
Road safety and vehicle maintenance advice
If you’re not driving quite as often as usual at the moment, it’s important to look after your vehicle. Cars are made to move, and being stuck idle can have a huge impact on their batteries, brakes, and more. To make sure your vehicle stays in a roadworthy condition, and is ready to go when you’re able to use it regularly again, please read and follow our car maintenance advice here.
Looking to get breakdown cover?
You’re still able to get a new breakdown cover policy, if you need one. To get cover in the UK, or across the UK and Europe, please visit this page.
If you’re looking to buy cover in Europe only, please read the ‘Important update on European cover’ section further down this page.
Once you’ve read that, you can get cover here.
What to do if you break down in the UK
The safety of our customers and staff remains our top priority, so we’ll continue to help you if you break down. However, there are some steps we’ll need you to take, depending on your situation.
If you’re self-isolating due to potentially having the virus, or because someone in your home has shown symptoms, we can only help you after your isolation period is over.
If you’re not isolating (or once your isolation is over), follow the steps below, depending on your situation when you break down.
If you break down in a safe place (such as at home or not on a motorway)
If you break down in a safe place, we need you to use the free Green Flag app to arrange your rescue, if you can. Due to changing circumstances, we’re likely to experience long delays on our phone lines. So, the app is the quick and easy way for you to get our help.
If you break down on a motorway or when towing something
If you’ve broken down in a potentially more dangerous location, such as on a motorway, or if you’re towing something, please do not use the app. Instead, call us on 0800 400 600.
Any customers with Business breakdown cover or an Excess policy should also call us on 0800 400 600 if you break down.
Changes to our service when you break down
To maintain social distancing, if we can’t fix your vehicle at the roadside, we may not allow you to sit inside the recovery vehicle.
Instead, you may be asked to remain in your own vehicle while it’s being towed or transported. Don’t worry, our technicians will make sure you’re safe as you travel.
To make sure you get wherever you need to go, we’ll take you to a safe location where you can access public transport or have someone you know pick you up. Depending on your cover level, we’ll cover any public transport costs, and once you’re safe, we’ll take your vehicle to a different location if required.
An important update on European cover
First and foremost, before you travel or purchase any European cover from us, we need you to check the GOV website for the latest advice.
We’re still able to offer you cover across Europe, but there are some temporary limitations as we work within the guidelines set out by different countries.
If you purchase Single-trip or Annual Multi-trip European cover, but then have to cancel your trip and your policy, there won’t be cancellation fees. Additionally, if you have our Euro Plus cover but won’t be travelling to Europe, get in in touch and you can downgrade your cover for free.
Depending on the country you’re in, and the COVID situation within that country, there may be localised issues that impact our service if you break down. But, we will always help you as quickly and effectively as we can, 24/7.
Any customers who already have European cover, don’t worry, you’re still covered. This is the case for any customers with an active Single-trip European, Annual Multi-trip European, or Euro Plus policy. However, remember to always check the latest Government advice before travelling.
Please note, if you travel against FCO advice, we may not be able to help you if you break down.
What to do if you can no longer afford your cover
If you have a reduced income due to Coronavirus, and can no longer afford your monthly cover payments, we can review your situation and see if there’s a way to help. This could mean changing your cover level, moving your payment dates, or arranging a payment deferral.
For detailed information, please visit our FAQ page here.
What to do if your cover no longer meets your needs
If you no longer need certain cover features, due to your circumstances changing because of the pandemic, please get in touch. We can review your cover and look into moving you to a different cover level, so you’re only paying for what you need.
If you’re an NHS worker, we have two things to offer as a way of saying thanks.
- Free breakdown assistance during the current lockdown.
- An exclusive discount if you take out a new breakdown policy.
To find out more, please visit our NHS offer page.
School and nursery staff
Throughout the COVID-19 pandemic, school and nursery staff across the UK have been heroes. Under ever-changing circumstances, you’ve always been there to look after, educate, and help protect children of all ages. So, we want to say thanks.
If you’re employed directly by a nursery or a school, and you take out a new breakdown policy with us, we’ll give you an exclusive discount for the first year of your cover.
To find out more, please visit our school staff offer page.
MOTs, services and repairs
If you need an MOT, a service, or a repair, we highly recommend visiting our maintenance partner Who Can Fix My Car to find a local garage that’s open for business. Their network of garages is the largest in the UK, and they are in constant communication with the entire network to keep their website up to date.
Talking of vehicle maintenance, there are some simple steps you can take to look after your vehicle while it’s not on the road as often as usual. Read our guide here to find out more.
Also, rest assured that we’re here to help you and your vehicle if you do break down.
We’re always making sure our technicians have the latest official Government advice as soon as it’s available. This is to ensure they can work in the safest way possible for themselves and for you during the pandemic.
If you need us during the current lockdown, or any time after it’s over, we’re here to help 24/7.
If you’re not going to be using your vehicle very often over the coming weeks, make sure you read our simple maintenance guide to keep it in a safe, roadworthy state.