Financial Ombudsman Service

Is Britain’s car finance market in danger of a PPI style mis-selling scandal?

Is Britain's car finance market in danger of a PPI mis-selling scandal?

How did you buy your car? If you entered into a finance agreement to help afford the model of your dreams, experts are warning that you could be a victim of the nation’s next potential mis-selling scandal.

Failing to explain the terms and conditions of complicated loan products and the true cost of borrowing could mean thousands of British drivers have been mis-sold finance products. It’s similar to the way payment protection insurance (PPI) was scandalously mis-sold.

Those are the warnings from analysts who allege thousands of drivers on PCP (personal contract purchase) deals may have been sold the loans without having the terms properly explained to them. The fear is they may be unable to keep up payments in an economic slump.

The Financial Conduct Authority (FCA) is now investigating the industry. It fears less well-off customers may be paying too much for credit. But its findings won’t be reported until next year. In the meantime, what measures can drivers take to see if they might be affected? Continue reading

Car finance complaints: sales boom leads to more moans from buyers

Car finance complaints

Complaints about car finance increased in 2014, industry experts say (Picture © Financial Ombudsman Service)

As the number of new car sales continues to soar so the number of car finance complaints is increasing. September 2015 will mark the 42nd consecutive month of growth in the UK new car market. But with more than seven out of every 10 new cars bought on a PCP (Personal Contract Purchase), the number of people getting into financial difficulties is also set to rise.

The result is an increase in car finance complaints, the Financial Ombudsman Service (FOS) and Auto Trader claim. They are reporting an 18 per cent rise in complaints relating to Hire Purchase (HP) and PCPs, increasingly popular finance products, explained in this useful guide to car finance from the Money Advice Service. The arrival of the 65-plate registration this week will see 450,000 new cars leaving showrooms across the country. Around 328,000 of those will be bought on finance.

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