We’ve prepared these hire car tips after research found drivers planning to rent a car this summer are likely to face a disappointing experience. Almost one in 10 travellers have arrived to collect their hire car only to find that none are available. One in five have had to queue for more than half an hour at the rental company desk. And nearly one in five said they found the process of collecting a hire car a stressful experience.
But it’s not all doom and gloom. Almost a third of drivers were unexpectedly given a better car than they expected. The findings are the results of a YouGov survey. It discovered that Continue reading
Drivers are being urged to plan their car hire carefully to avoid problems
The number of drivers grumbling about problems hiring cars abroad is on the up. Complaints against car hire companies in 2015 increased by almost 7 per cent compared with the previous year. The rise has been reported by the UK European Consumer Centre (UKECC), the UK-based consumer advice organisation that people complain to if they’ve had a bad experience with foreign based companies.
The increase comes despite the big five hire car companies ‑ Avis-Budget, Enterprise, Europcar, Hertz and Sixt – pledging to conform more closely with legislation designed to protect consumers. However, the number of complaints has dropped compared to the year before. Andy Allen, UK European Consumer Centre (UK ECC) director, said: “Complaints about car hire the previous year (2014) rose by just over 23 per cent, so it’s good to see that the rate of increase of car hire complaints has started to drop but disappointing that the figure is still rising at all.”
What the car hire companies promised Continue reading