The accident that revealed our car repair rights happened right outside our village school, with a crowd of parents looking on. My wife couldn’t have been more mortified: a brief lapse in concentration caused thousands of pounds worth of damage to a third party’s vehicle and our family estate car. No one was hurt but worse was to come. It incurred the wrath of the headmistress, citing the crash in the school newsletter and asking parents to walk their children to school wherever possible.
The irony is, we walk our kids to school nearly every day, come rain or shine. But one of the few times my wife needed to go on elsewhere, the accident happened. I’m glad it did. It shone a spotlight on the confusing car repair rights process that drivers face when dealing with their insurer, and highlighted the number one consumer rule of accident repairs: the policy holder has the right to choose where their car is repaired.